This policy applies to all information collected through our Site, email correspondence, and any other electronic communications. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

We are a healthcare administrative services organization (MSO) providing medical billing, coding, credentialing, and revenue cycle management services to healthcare providers across the United States. Our handling of Protected Health Information (PHI) is governed by HIPAA and applicable state regulations.

3.1 Information You Provide

We collect personal information that you voluntarily provide when using our services, including but not limited to: your name, email address, phone number, practice name, NPI number, tax identification number, and billing data necessary for our revenue cycle management services.

3.2 Trial & Subscription Data

When you register for a trial, request a demo, or subscribe to our services, we collect registration details, payment information, practice demographics, and service preferences to facilitate onboarding and billing.

3.3 Browser & Server Log Data

We automatically collect certain technical information when you visit our Site, including your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and clickstream data. This data helps us understand usage patterns and improve our services.

3.4 IP Address Usage

Your IP address is used for security purposes, fraud prevention, geographic analytics, and to diagnose server issues. We may use IP-based geolocation to customize content and ensure compliance with regional regulations.

We use the collected information for the following purposes:

We may send you service announcements, system updates, performance reports, and other operational communications necessary for the delivery of our services. These transactional communications are essential and cannot be opted out of while you maintain an active service agreement.

We may also offer optional newsletters, industry updates, and marketing communications. You may opt out of these promotional communications at any time by clicking the 'unsubscribe' link in any email, contacting our support team, or adjusting your communication preferences in your client portal.

If you opt in to receive SMS or MMS messages from DrCareMSO, your mobile number will only be used for service-related communications such as appointment reminders, billing notifications, and account alerts. We will never sell or share your mobile phone number with third parties for marketing purposes.

• Consent: By providing your mobile number and opting in, you consent to receiving automated text messages.
• Opt-Out: Reply STOP to any message to unsubscribe. You will receive a confirmation of your opt-out.
• Frequency: Message frequency varies based on your service activity. Standard message and data rates may apply.
• Help: Reply HELP for support or contact us at 855-980-0095.

We may partner with advertising networks and analytics providers that use cookies, web beacons, and similar technologies to collect information about your browsing activities on our Site and across other websites. This information may be used to provide advertisements about services that may be of interest to you.

You may opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at aboutads.info/choices or the Network Advertising Initiative (NAI) at networkadvertising.org/choices. Please note that opting out does not prevent you from seeing ads; it means the ads you see will be less relevant to your interests.

We do not sell your personal information. We may share information in the following limited circumstances:

You have the right to access, correct, update, or request deletion of your personal information at any time. To exercise these rights:

• Data Correction: Contact us to update inaccurate or incomplete personal information.
• Data Deletion: Submit a deletion request in writing. We will process your request within 30 business days, subject to legal and contractual retention requirements.
• Data Retention: We retain personal information for the duration of your service agreement plus 7 years, as required by healthcare billing regulations and HIPAA.
• Contact: Submit all data access requests to privacy@drcaremso.com or call 855-980-0095.

We implement industry-standard security measures to protect your personal information, including AES-256 encryption for data at rest, TLS 1.3 for data in transit, multi-factor authentication, role-based access controls, comprehensive audit logging, and regular third-party security assessments. Our systems are SOC 2 Type II certified.

We may display personal testimonials and endorsements from satisfied clients on our Site. With your consent, we may post your testimonial along with your name, title, and organization. If you wish to update or remove your testimonial, please contact us at privacy@drcaremso.com.

Any information you disclose in public areas of our Site (such as blog comments or forums) becomes public information. Please exercise caution when sharing personal information in these areas.

Our Site may contain links to third-party websites that are not operated by DrCareMSO. We have no control over the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit. We do not assume responsibility for the privacy practices of these external sites.

If you use our referral service to tell a colleague about our services, we will ask for the contact's name and email address. We will automatically send a one-time email inviting them to visit our Site. DrCareMSO stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

The referred individual may contact us at privacy@drcaremso.com to request removal of their information from our database.

As a Business Associate under HIPAA, we maintain Business Associate Agreements (BAAs) with all covered entities we serve. All Protected Health Information (PHI) is handled in strict accordance with the HIPAA Privacy and Security Rules.

DrCareMSO reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and may notify you via email or a prominent notice on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our services after any modifications to this Privacy Policy constitutes your acknowledgment and acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer: